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Marcus Ball came to see me to see if I would switch from my current broker to Unishippers. I told him I would send him something to quote so I could compare his rates.

I sent him the dims, weight etc & asked for a list of carriers & prices (that I get from my broker & one other broker trying to win my business.) When he walked in he kept saying he wanted to speak to the Owner, and when he emailed me back he said the same thing, that he wanted to sit down with myself & the owner. The Owner has nothing to do with our freight shipments. It's my job. Which I explained to him more than once.

So instead of sending me a quote, he called - and asked for the Owner. I told him again, I handle the freight. He insisted on sitting down with us both. Sending quotes "is not how they do things".

So I told him that this was not how we do things & to take us off their distribution list.

I've been doing this 20 years & I have NEVER had anyone disregard, and disrespect me or my position like this. I honestly feel like it's because I'm female.

Independently owned & operated - I hope he learns how to address possible customers better. I'll never use them now no matter who comes in here from the company

Reason of review: Poor customer service.

Location: 2390 E Camelback Rd, Phoenix, AZ 85016

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